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- What parts do you handle?
Window & Door Inspirations, Inc. (WDI) is the foremost U.S. supplier of Atrium hardware and parts. As the original Atrium Door Co. ended parts production of their door units produced from 1976 to 1997, and the successor company, Woodgrain / Atrium Wood Door Co. does not support the older door units, we have sourced replacement parts necessary to keep your units in good working condition. Several parts are being custom extruded for us to the original specs. We also fabricate replacement panels (slabs) for the older center hinged Pro Series doors and offer parts and hardware for other styles and manufacturers' also. We ship daily via UPS and expidited shipping is available. Our lines include Brass Accents, Hi Line, Baldwin, G-U, Omnia, Sclage, Emtek, Truth, Hoppe, Marks, and Papaiz. |
- The glass on my door is installed with a plastic molding that is now deformed and discolored. Do you carry this?
Unfortunately, this item has disappeared from the face of the earth. Atrium only used this for a very short period before returning to the wood bead. However, you are in luck as the wood bead can be retrofitted to your door panel. Esthetically, it will look better if you change all of the beads in a contiguous unit. |
- Can?t I just go somewhere local to buy these parts?
If you could find a local establishment that sells Atrium replacement parts, chances are great that they buy them from us. There is no distribution system of older Atrium replacement parts to our knowledge. We are the foremost suppliers of this product line. Besides, UPS picks up from us five days a week and is more than willing to drop off packages on your doorstep. |
- My lock case has two broken springs. The lever handle droops down and the top latch will not pop out of the case. Can I replace just these parts?
There are several reasons why we do not supply replacement springs for lock cases: 1. The lock cases were assembled, under pressure, with a multitude of small parts, which jettison out all over the place when the case is opened. 2. Our source for new product is not the same as the original Atrium. While essentially the same, there are minute differences. 3. By the time you need a spring, the case already has significant wear on the various internal parts, and it is highly likely that another failure will occur in the near future. |
- On your website, you also offer a German Lock Case. How do I determine which one I have?
The German Lock Case was only used by Atrium for an extremely short period and it is highly unlikely that you have one of these. The best way to determine which one you have is to look at either of the lever handles. If your handle has a brass non-slotted round head screw, which connects the two parts of the lever handle together, and looks the same as in the website lockset drawing, you have the common lock case. In addition, the height of the mortise box is 7" on the common case and 7-5/8" on the German-made case. |
- My patio door will not unlock. What do I do?
If your door will not unlock, and the cylinder assembly (#7) is spinning around without moving the bolt, the internal link has been sheared off due to excessive force applied to the turn knob. In a vast majority of cases, the lock case (#5) is at fault. Murphy's Law states that if the deadbolt breaks, it will surely happen when the door is locked. When this happens, you have three possible ways to open the door: 1. If there is a little movement of the deadbolt, you may be able to use a sharp-pointed tool to walk the bolt back in. 2. Remove the four hinge pins and, with the help of a second person, push the hinge-side of the operating door inward. This works if there is a little gap between the door and frame. Sometimes wooden wedges can be tapped in by each hinge to create a little clearance at each of these locations. 3. Using a reciprocating saw with a metal-cutting blade, cut off the deadbolt latch that is visible between the door and frame. You can tap in wedges above and below the latch to provide a wider opening for this procedure. Replacement parts should already be on hand, or you will not be able to lock the door and maintain security. |
- The turn knob on my deadbolt just spins around and around. Can I just install a new one to fix this problem?
In more than nine out of ten cases, the reason that the cylinder assembly broke was due to lock case failure. The deadbolt latch is so difficult to move that undue pressure is necessary to actuate it. Unfortunately, most people resort to the monkey wrench, thereby destroying the cylinder assembly, and increasing our sales figures. We will not warrant any replacement cylinder assembly failures if not installed along with a new lock case. Note: If the spindle has been forced and is spinning without engaging the deadbolt, the internal link has been sheared off and the assembly must be replaced; it cannot be repaired. Assuming that the door is in the unlocked position, completely remove the retaining screw from the lock case on the edge of the door. You will have to use friction to move the cam, within the freeplay, into the correct ten o'clock position to remove the assembly. This can be easily seen by observing the replacement cylinder assembly. |
- How do I disassemble the mortise lockset?
When you receive replacement mortise lock parts, we always send installation instructions. Please read the instructions before attempting to perform this procedure. 1. Remove the lever handles. You will need a small Allen wrench to release the handles from the spindle. After removal, the spindle will slide out. 2. Remove the cylinder assembly. Open the door. Looking at the edge of the door, there are three screws on the brass faceplate of the lock case. Remove the second screw from the bottom, which is the retaining screw for the assembly. Rotate the turn knob to the ten o'clock position and pull the knob toward the inside while rotating a little in each direction until it slides out. 3. Remove the escutcheon plates. There are three sets of screws holding the escutcheon plates on the door. Remove the three screws on the inside plate and then the outside plate, with the junction tubes attached, should slide out of the lock. 4. Remove the lock case. After the above has been completed, the lock case can be removed from the door. You may need to reinsert the spindle and shake it loose if it does not come out easily. |
- My vinyl bottom screen track will not stay flat and a piece broke off. Do you carry a replacement?
We have had a custom screen track made for us. It has been redesigned as a heavy aluminum extruded product. It comes in 69" lengths, which is perfect for the most common six-foot unit and can be shortened with a hacksaw for narrower units. It is L-shaped, comes predrilled, and is supplied with stainless steel screws for surface mounting. The old track parts must be completely removed, and holes must be predrilled in the oak sill, as the stainless screws, perfect for this application, are softer than steel and cannot handle excess torque. Note: The track should be mounted with the screws toward the inside and at least a ½" gap must be maintained on each end to allow water drainage. |
- I installed the new screen track, but my old screen will not slide right. It keeps digging into the sill and getting stuck. Can I fix this?
If you are referring to the most common original Atrium screens, there can be two possible problems causing this: 1. Screen Roller failure. 2. Screen Adjuster failure. Screen Rollers can be replaced; Screen adjusters, part of the screen frame, cannot be repaired and render the screen unusable. |
- My screen seems out of whack, and sometimes falls off the track. Can I fix this?
Most often, the screen has not been properly adjusted. All Atrium sliding screens have adjusters on all four wheels. To properly adjust your screen, you will need a screwdriver. Back off all adjusters and mount the screen wheels in the top and bottom tracks. 1. Adjust the bottom rollers first until the clearance between the head jamb and sill are approximately the same distance from the screen frame. 2. Position the screen about ¼" from the side jamb and adjust either roller to make it plumb to the jamb. 3. Adjust the top rollers until they are snug and back off one turn. 4. Test the screen operation along the track and check for any tightness or binding. A sagging head jamb or rising sill could cause a tight spot and the top adjuster will have to be further loosened. |
- My adjusters are completely backed off, but the screen is still too tight.
1. Is your screen an original Atrium product? 2. Does the frame measure 77-3/4" in height? 3. Have you, or the previous owner, purchased a cheap replacement adjustable screen from Home Depot or an equivalent big box store? These aforementioned screens will not adjust low enough to fit an Atrium door. They can sometimes be forced in, but will not roll. |
- The seal on the bottom of my door has worn out. Do you have a replacement and how do I install it?
We have had a custom extruded replacement beige vinyl door sweep made to our specifications. It is very similar to the Atrium original, but is flat mounted as opposed to the OEM sweep in that it lacks a vertical leg that was inserted in a saw kerf on the bottom of the operating door panel. This type of mount was of no value and was eliminated. We ship mounting instructions with every sweep shipment. Breifly, it is attached to the door bottom with a bead of caulk and short nails, tacks, or staples. The door must be removed to perform this work. |
- The plastic weatherstrip on my screen has shrunk and bugs are getting in my house. Can you help me?
We stock replacement bug flap for the original Atrium screens. Vinyl naturally shrinks and gets brittle due to direct exposure with the sun and weather extremes. The item comes in Black only and is easy to replace. |
- My dog scratched up the wood molding that holds the glass in the door and I cannot find it anywhere. Do you have this?
We have this wood glazing bead specially milled for us so that we can provide our customers with this item. The glass on my door is installed with a plastic molding that is now deformed and discolored. Do you carry this? Unfortunately, this item has disappeared from the face of the earth. Atrium only used this for a very short period before returning to the wood bead. However, you are in luck as the wood bead can be retrofitted to your door panel. Esthetically, it will look better if you change all of the beads in a contiguous unit. |
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